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Terms and Conditions

Welcome to BookMyShow!

BookMyShow is operated under Big Tree Entertainment Singapore Pte Ltd("BookMyShow"). Through this Platform, BookMyShow will provide you ("User") entertainment-related information, pricing, availability and reservations for cinema tickets and other events across Singapore ("Services").

BookMyShow is not the ticket seller and only acts as platform provider which handles booking transaction and payment transaction for the Tickets offered in the Platform for the convenience of its User.

This Terms and Conditions ("Terms and Conditions") sets out the terms and conditions on which BookMyShow shall provide the Services to User through the Platform.

In order to use our Services, you must be 18 years old or older. If you are under 18 years old, you will need permission from your parents or legal guardians.

By keep accessing this Platform and use the Services from this Platform, you agree to be bound by these Terms and Conditions.

Please read the Terms and Conditions set out below carefully before optingto use the Services provided in the Platform.

  • Definition and Interpretation

    The following words and terms, whenever used in this Terms and Conditions, unless repugnant to the meaning or context, shall have the following meaning:

    • "We", "us", or "our" all refers to BookMyShow;
    • "You" or "your" all refers to the User;
    • "Platform" shall mean the following: (i) websites owned or controlled by BookMyShow accessible through computers or WAP or GPRS enabled mobile phones; (ii) mobile applications of BookMyShow; (iii) voice and data channels (including IVRs) to be facilitated by BookMyShow; and (iv) any other booking medium that BookMyShow may introduce in future;
    • "Ticket" refers to a ticket or reservation (whether in physical or electronic form, as permitted under law) that allows the holder thereof access to the Theatre, on the date, time and for the film identified in such ticket or reservation;
    • "Convenience Fee" refers to the fee collected by BookMyShow from the User on User’s booking of a Ticket through the Platform;
    • "Ticket Provider" refers to a cinema or event organizer who has cooperation with BookMyShow to sell their Tickets on the Platform;
    • "Privacy Policy" refers to the agreement as displayed on the Platform governing how we collect and store data
  • Acceptance of terms

    In addition to this Terms and Conditions and depending on the Services opted for by you, you shall be required to read and accept the relevant Term of Services (“TOS”) that may be in place for such Service.

  • Modification of terms

    We reserve the right to change the Terms and Conditions, including but not limited to the charges for the Services provided through the Platform.


    We will publish any material or substantive modification of the Terms and Conditions on the Platform and you shall be responsible to carefully readsuch modification. We will notify you on any modification on the Terms and Conditions (if any) by displaying such modification on the homepage of Platform. If you continue to use and access the Platform after any postedamended version of the Terms and Conditions, it will be considered as your acceptance of the amended Terms and Conditions.

  • Purchase Policy

    BookMyShow is operated under Big Tree Entertainment Singapore Pte Ltd("BookMyShow"). Through this Platform, BookMyShow will provide you ("User") entertainment-related information, pricing, availability and reservations for cinema tickets and other events across Singapore ("Services").

    Some of our web pages use "cookies" so that we can better serve you with customized information when you return to our site. Cookies are identifiers which a web site can send to your browser to keep on your computer to facilitate your next visit to our site. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or notto accept it. The information we collect and analyze is used to improve our service to you.

    There are times when we may collect personal information from you such as name, physical address or telephone number. It is our intent to inform youbefore we do that and to tell you what we intend to do with the information.Generally, you will have the option not to provide the information, and in the future you will be able to "opt out" of certain uses of the information. If you choose not to provide the information we request, you can still visit the Bookmyshow website, but you may be unable to access certain options,offers and services.

    Bigtree will not sell, trade or disclose to third parties any informationderived from the registration for, or use of, any online service (including names and addresses) without the consent of the user or customer (except as required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to the user or others). Bigtree will allowsuppliers to access the information for purposes of confirming your registration and providing you with benefits you are entitled to.

    Certain third parties active in our services, such as Google Adwords, provide you with the ability to opt out of their data collection andinformation usage for profit-based advertising. You can visit https://www.google.com/settings/ads to learn more to implement options on how types of information can be obtained and used. Alternatively, you can direct users to opt out of third-party cookies for personalized ads visitingwww.aboutads.info.

    By buying a ticket on BookMyShow, you provide consent for us or any of affiliate partners to reach out to you for relevant sponsorship and marketinginitiatives.

    Bigtree will take appropriate steps to protect the information you share with us. We have implemented technology and security features and strictpolicy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure. Bigtree will continue to enhance our security procedures as new technologybecomes available.

    If our privacy policy changes in the future, it will be posted here and a new effective date will be shown. You should access our privacy policy regularly to ensure you understand our current policies. Please reference the privacy policy in your subject line. Bigtree will attempt to respond to all reasonable concerns or inquiries within five business days of receipt.

  • Limitation of Liability

    We have endeavored to ensure all information on the Platform is correct, but we neither warrant nor make any representations regarding the quality, accuracy or completeness of any data or information contained. We make no warranty, express or implied, concerning the Platform and/or its contentsand disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of Services, including any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any user or any other person, arising out of or from the use of the information contained in the Platform.


    By accepting this Terms and Conditions, you agree to release and discharge BookMyShow from any liability whatsoever arising out from any aspects of the arrangements between you and the Ticket Provider. In no circumstances shall we be liable for the services provided by the TicketProvider but we will give our best to facilitate your complaint by communicating it to the Ticket Provider. We take customer complaints very seriously and aim at responding to your complaints as soon as reasonablypossible. All complaints should be addressed to [email protected] or directly through our customer service.


    In no event shall we be liable for any damages resulting from:

    • the use or the inability to use the Services;
    • the cost of procurement of substitute Tickets and services or resulting from any goods, information or services purchased or obtained or messages received or transactions entered into through the Services;
    • unauthorized access to or alteration of your transmissions or data;
    • any other matter relating to the Services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Platform

    We shall not be held responsible for non-availability of the Platform during periodic maintenance operations or any unplanned suspension of access to the Platform that may occur due to technical reasons or for any reasonbeyond our control.


    You understand and agree that any material and/or data downloaded or otherwise obtained through the Platform is done entirely at your own discretion and risk and you will be solely responsible for any damage to your computer systems or loss of data that results from the download of such material and/or data.


    In no circumstances shall we be held liable for any failure or delay in performing Services where such failure arises as a result of any act or omission, which is outside our reasonable control such as all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war,riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties (“Force Majeure”).


    We have taken all reasonable steps to prevent internet fraud and ensureany data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.


    The maximum liability on part of BookMyShow arising under anycircumstances, in respect of any services offered on the Platform, shall be limited to the refund of the total amount received from you for availing the Services less any cancellation, refund or others charges, as may be applicable. In no case shall the liability include any consequential loss,damage or additional expense whatsoever.

  • Prohibition against unlawful use

    As a condition of the use of the Platform, you warrant that you will not use thePlatform for any purpose that is unlawful or illegal under any law for the time being in force within or outside Singapore or prohibited by this Terms andConditions and/or the TOS including both specific and implied. In addition, thePlatform shall not be used in any manner, which could damage, disable,overburden or impair it or interfere with any other party's use and/or enjoyment of the Platform. You shall refrain from obtaining or attempting to obtain any materials or information through any means not intentionally made available or provided for or through the Platform.

  • User's obligation

    In consideration of use of the Platform, you represent and confirm that you are of legal age to enter into a binding contract and is not a person barred from using the Platform and/or receiving the Services under the laws of the Republic of Singapore or other applicable law.


    To avail a Service you have and must continue to maintain at your sole cost: (a) all the necessary equipment including a mobile phone, computer, and modem etc. to access the Platform (b) own access to the World Wide Web. You shall be responsible for accessing the Services and that access may involve third party fees including, airtime charges or internet Service Provider’s charges which are to be exclusively borne by you.


    You also understand that the Services may include certain communications from us as service announcements and administrative messages. You understand and agree that the Services are provided on an "as is" basis and that we do not assume any responsibility for deletions, mis-delivery or failure to store any user communications or personalized settings.


    Your registration on the Platform is optional. If you opt to register yourself on the Platform, upon completion of the registration process, you shallreceive a User ID and Password. You agree and undertakes at all times to be responsible for maintaining the confidentiality of the User ID and Password, and shall be fully responsible for all activities that occur by use of such Password or User ID. Further, you agree not to use any other party'suser ID and password for any purpose whatsoever without proper authorization from such party. You are responsible for the security of your Password and for all transactions undertaken using your Password through our Service. The Password entered by you is transmitted in one-way encrypted form to our database and stored as such. Thus the Password willnot be known even to us. You confirm that you are the authorized holder of the credit card or the original account holder used in the transactions you make using the Services. We will not be responsible for any financial loss or inconvenience resulting from misuse of your User ID and/or Password.


    You also agree and undertake to immediately notify BookMyShow of any unauthorized use of the User ID or Password and to ensure that you logs offat the end of each session on the Platform. We shall not be responsible for any, direct or indirect, loss or damage arising out of your failure to complywith this requirement.


    You also agree to: (a) provide true, accurate and complete information about yourself and any beneficiaries as prompted by the registration form ("Registration Data") on the Platform; and (b) maintain and promptly updatethe Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your registration and refuse any and all current or future use of the Platform and/or any Service.


    Furthermore, you grant BookMyShow the right to disclose to third parties Registration Data to the extent necessary for the purpose of carrying out the Services.

  • breach

    Without prejudice to the other remedies available to BookMyShow under this Terms and Conditions or under applicable law, we may limit your activity, or warn other users of your actions, immediatelytemporarily/indefinitely suspend or terminate your registration, and/or refuse to provide you with access to the Platform if:

    • you are in breach of this Terms and Conditions and/or other documents it incorporates by reference;
    • we are unable to verify or authenticate any information provided by you; or
    • we believe that your actions may infringe on any third party rights or breach any applicable law or otherwise result in any liability for us, you and/or other user.
  • Intellectual Property

    We may provide you with content such as sound, photographs, graphics,video or other material contained in sponsored advertisements or information. This material may be protected by copyrights, trademarks or other intellectual property rights and laws. You may use this material onlyas expressly authorized by BookMyShow and shall not copy, transmit or create derivative works of such material without express authorization from BookMyShow.


    You acknowledge and agree that you shall not upload, post, reproduce or distribute any content on or through the Platform that is protected by copyright or other proprietary right of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietarycontent distributed on or through the Platform with the consent of theowner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject you to personal liability or criminal prosecution.

  • Indemnification

    You agree to indemnify, defend and hold harmless BookMyShow, its subsidiaries and affiliates, and each of their directors, officers, agents, contractors, partners and employees from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by BookMyShow that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to this Terms and Conditions.

  • Severability

    If any provision of this Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this Terms and Conditions shall continue to be in full force and effect.

  • Governing Law

    This Terms and Conditions shall be governed by and construed in accordance withthe laws of the Singapore.